Privacy policy.

01Introduction

Jackhammer (India) Pvt. Ltd. (“Jackhammer”, “us”, “we” or “our”) operates the website jackhammer.in (the “Service”).

This page explains how we collect, use and disclose personal information when you use our Service, including when you send us an enquiry, request a quotation or download technical documents.

We will not use or share your information with anyone except as described in this Privacy Policy. By using the Service, you agree to the collection and use of information in accordance with this policy.

02Information collection and use

When you fill in an enquiry form, use the glulam configurator to send us a specification, or request a download such as a test report, we ask for information that can be used to contact or identify you. This may include:

• Name
• Organisation or company name
• Email address
• Telephone number
• Project location and project details you choose to share

We use this information to reply to your enquiry, prepare quotations and technical proposals, send you the documents you asked for, and follow up on your project. We do not sell your personal information.

03Log data

Like most websites, our server records information that your browser sends whenever you visit the Service (“Log Data”). This may include your device’s IP address, browser type and version, the pages you visit, the time and date of your visit and the time spent on those pages. We use Log Data to keep the website secure and to understand how it is used.

04Cookies

Cookies are small data files that a website stores on your device. They may include an anonymous unique identifier.

We use cookies to keep the website working properly and to understand how visitors use it. You can set your browser to refuse all cookies or to tell you when a cookie is being sent. If you do not accept cookies, some parts of the Service may not work as intended.

05Service providers

We work with third-party companies to run the Service, such as our website hosting and email providers, and embedded services like Google Maps and YouTube. These providers may process your information only to perform tasks on our behalf and are obliged not to disclose or use it for any other purpose.

Where your enquiry needs it, we may share relevant project details with our installation partners or structural engineers, only for the purpose of responding to your project.

06Data retention

We keep your personal information only for as long as we need it to respond to your enquiry, deliver your project and meet our legal and accounting obligations. You can ask us to delete your information at any time by writing to us.

07Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

08Your rights

You may ask us to access, correct or delete the personal information we hold about you, or withdraw your consent to us using it. To make a request, contact us using the details below and we will respond within a reasonable time.

09Links to other sites

Our Service may contain links to sites we do not operate, such as our social media pages and map links. If you click a third-party link, you will be taken to that site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party sites or services.

10Children’s privacy

Our Service is meant for businesses and professionals and is not directed at anyone under the age of 18 (“Children”).

We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has given us personal information, please contact us and we will delete it.

11Compliance with laws

We handle personal information in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. We will disclose your personal information where we are required to do so by law or by a valid order of a court or government authority.

12Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

We recommend that you review this Privacy Policy periodically. Changes take effect when they are posted on this page.

13Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: